1. Introduction
Welcome to Claxton Engineering Services Limited ("we", "our", "us", “Claxton”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.claxtonengineering.com
2. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number.
- Usage Data: Pages visited, time spent on site, click-throughs.
- Technical Data: IP address, browser type, operating system.
- Cookies and Tracking Technologies: See Section 5.
3. How We Use Your Information
We use your data to:
- Provide and improve our services.
- Respond to inquiries and support requests.
- Send marketing communications (with your consent).
- Analyse website usage and improve user experience.
- Comply with legal obligations.
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Trusted third-party service providers (e.g., hosting, analytics).
- Legal authorities if required by law.
- Business partners with your consent.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings.
What cookies do we use and why?
We use the following cookies:
- Strictly necessary cookies: cookies required for the operation of our website. These cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- Analytical cookies: these allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Marketing cookies: Marketing cookies are used to track visitors across websites to allow publishers to display relevant and engaging advertisements. By enabling marketing cookies, you grant permission for personalized advertising across various platforms.
- Functionality cookies: these are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies: these cookies record your visit to our website, the pages you have visited and the links you have followed. The intention is to display content that is relevant and engaging for the individual user. We may also share this information with third parties for this purpose.
Personal information about you is not collected by these cookies.
Blocking/disabling cookies
You can block/disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Using the cookie consent manager on our website allows you to disable any categories of cookies. When categories that have been previously allowed are disabled, all cookies assigned to that category will be removed from your browser.
How long are cookies tracked for?
Except for essential cookies, all cookies will expire after 2 years. For more information on the expiry of cookies, please go to Cookie Settings > Cookie Declaration to be able to view the expiry of individual cookies.
6. Your Rights
Under applicable data protection laws (including GDPR), you have the right to:
- Access your personal data.
- Correct or delete your data.
- Withdraw consent at any time.
- Object to or restrict processing.
- Lodge a complaint with a supervisory authority.
To exercise these rights, contact us at [email protected]
7. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Claxton Engineering Services
Email: [email protected]
Address: Kingfisher House, 1 Gilders Way, Norwich, NR3 1UB, UK
10. International Data Transfers
As a global business, we may transfer your personal data to countries outside your country of residence, including countries that may not offer the same level of data protection. When we do so, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission.
- Data transfer agreements.
- Binding Corporate Rules (where applicable).
11. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), the UK, or other regions with similar laws, we process your personal data based on the following legal grounds:
- Your consent.
- Performance of a contract.
- Compliance with legal obligations.
- Legitimate interests (e.g., improving services, fraud prevention).
12. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods depend on the type of data and the purpose of processing.
13. Children's Privacy
Our website and services are not intended for children under the age of 13 (or the relevant age in your jurisdiction). We do not knowingly collect personal data from children without parental consent.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal data.
15. Regional Rights and Disclosures
Depending on your location, you may have additional rights under local laws, such as:
- California (CCPA): Right to know, delete, and opt-out of data selling.
- Brazil (LGPD): Rights to confirmation, access, correction, anonymization, and portability.
- Australia (Privacy Act): Rights to access and correct personal information.
We comply with applicable laws in each region where we operate.