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Claxton are committed to protecting your privacy. This privacy policy governs our data collection, processing and usage practices. It also describes your choices regarding our use, access and correction of your personal information. By using this website or the various subscription services we provide, you consent to the data practices described in this privacy policy. If you do not agree with the data practices described in this privacy policy, you should not use the website or the subscription services.

Claxton does not collect any personal information without the express prior consent of our clients or website users. This website will only store your personal details if you elect to sign up for a subscription service or request to be sent information.

We can update this privacy policy from time to time so would encourage you to review it periodically.

About your personal data

No personal information is collected by this website until visitors agree to exchange details through completing a form.

We collect information from you when you subscribe to our communications, give us your details so we can send you communications, or you fill out a contact or enquiry form. As appropriate, you may be asked to enter personal details at any of these interaction points. However, you will be anonymous on our website unless you decide to fill in these details via a form. Once you have filled in a form, the details will be retained by the website.

Retention of personal information

We retain personal information that you provide us if we consider it potentially useful in contacting you about a subscription service or other marketing communications. You may unsubscribe at any point from a service if you wish, as described later in this privacy policy.  

Security of your personal information

We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. We secure the personal information you provide on third-party computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.

About cookies on our site

The Claxton website uses cookies to better the user’s experience while visiting the website. Our cookies are used to understand how many visitors we get on our site and how they use the website during their visit. We additionally use a marketing analytics service which also uses cookies to enable us to provide tailored information to our website users and clients.

We use the information gathered by these cookies to compile reports and help us to improve our site. Cookies also help us to customise our marketing efforts through various media and formats.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.

What are cookies?

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions with – and usage of – a website.

Turning off cookies

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and it’s external serving vendors. Our website uses cookies to track usage and visits, however these cookies do not give Claxton any access to your personal details – such as your name, or contact details.

Analytics cookies

This website also uses Google Analytics to better understand how many people visit our site and which pages get looked at when they visit. This software is provided by Google which uses cookies to track visitor usage, but not any personal details. The Google Analytics software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information

Hotjar cookies

This website uses Hotjar to analyse user’s sessions on our website, by recording their mouse movements and website behaviours to identify website issues and improve the users experience. This is necessary for our legitimate interests (to keep our website updated, free from issues, and provide the best possible user experience). We use this data to measure how users are interacting with our site, which elements of the site are causing problems with the user experience, and if there are any errors with the site. This also includes replaying sessions and watching interactions back. No contact or identity information is recorded or processed. Users can opt out by blocking cookies.

To unsubscribe from our communications

You may unsubscribe from a subscription service or other marketing communications by clicking on the “unsubscribe” link located on the bottom of all of our e-mails, or by sending us an email at, or by sending us a postal mail to Claxton, Bureside House, North River Road, Great Yarmouth, Norfolk, NR30 1TE, Attention: Privacy.